LEGAL
Privacy Policy.
General Privacy and Data Protection Policy for the Wibx website, valid for service users and data subjects who interact at https://www.wibx.io/.
At Wibx, we are committed to protecting the personal data used in our activities.
WIBX · Privacy · Data Protection
01
Introduction
At Wibx, we are committed to protecting the personal data used in our activities.
This Policy explains practices for collecting, using, processing, storing, protecting and transferring personal data, as well as your rights.
02
Definitions
- Personal data: information relating to an identified or identifiable person.
- Sensitive data: racial or ethnic origin, religious belief, political opinion, etc.
- Data subject: natural person to whom the personal data refers.
- Processing: any operation performed with personal data.
- Controller: the party that decides on processing.
- Processor: the party that performs processing on behalf of the controller.
- Data Protection Officer (DPO): responsible for communication with the ANPD and data subjects.
- Cookies: small files stored in the user’s browser.
03
Sources of personal data
- Chat.
- Service channel.
- Newsletter.
- User registration.
- Company/merchant registration.
- Social networks.
- Blog.
- DPO channel.
- Cookies and technical data.
04
What data we collect and how
- Identification data (name, email, phone, CPF/CNPJ when applicable).
- Registration and authentication data.
- Messages in support and contact channels.
- Geolocation data for specific functionalities.
- Technical and security data (IP, logs, anti-fraud signals).
- Sensitive data only when necessary and with an appropriate legal basis.
05
Processing and uses
- Service provision and support.
- Registration and account management.
- Fraud prevention and platform security.
- Communications and newsletter delivery.
- Compliance with legal and regulatory obligations.
06
Our reasons for processing
- Compliance with legal obligations.
- Contract performance.
- Legitimate interests.
- Regular exercise of rights.
- Consent, when applicable.
07
Who we may share data with
- Partners and service providers.
- Group companies.
- Cloud, IT and anti-fraud providers.
- Regulatory and legal authorities when required.
08
Storage, security and transfers
Data may be stored in secure infrastructure, including internationally, with access controls and technical safeguards.
09
Retention and end of processing
Data is retained for the period necessary for legal compliance and deleted after processing ends, except in legal retention cases.
10
Children's and adolescents' data
Wibx does not intentionally collect data from children and adolescents, except in cases permitted by law and with guardian consent.
12
Your rights
- Confirmation of the existence of processing.
- Access to data.
- Correction of incomplete or outdated data.
- Anonymization, blocking or deletion when applicable.
- Data portability, when possible.
- Withdrawal of consent.
13
Changes to this policy
This Policy may be changed at any time. Continued use after changes indicates awareness of the new terms.
14
DPO contact
- Email: encarregadodedados@wibx.io.
- DPO: Vagner Sobrinho.
15
Applicable law and forum
This Policy follows Brazilian data-protection law. Elected forum: District Court of São José dos Campos/SP.
- Version: 2025.
- Language: English.
- Application: Wibx website.